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How can we help you today?
FAQ
Account Subscriptions
Baiology Program
Privacy and Security
We have a variable pricing system ranging from $29 - $0 per month, depending on your efforts. We are a month-to-month subscription starting at $29/month (4-week cycle), but we love rewarding your hard work! We feature a unique system where we reward for participation, learning, playing games, lifestyle improvements and accomplishments. At the end of the 4-week Award Cycle, the total Bai-O-Coins you've earned are automatically converted into a billing credit applied to your next subscription payment—most members lower their bill by $7–$13 a month just by staying active! This credit only reduces your next month's fee; it has no cash value and can't be paid out, refunded, transferred, or redeemed any other way. You'll pay $0 if you reach Baiology Black Belt for the month.Tip: Joining us through a friend, family member or healthcare provider? Ask them for their discount code or QR link. Using an advertised seasonal promo? Don't forget to enter your introductory promo code at checkout for a first-month discount!
The Baiology program is a pre-paid subscription billed on a 28-day (4-week) cycle (aka Award Cycle). You are billed at the start of each cycle for the upcoming 28 days (13 times a year).Your billing breaks down as follows:● Billing Timing: You pay in advance for the upcoming 28-day period.● Base Rate: $29 per cycle.● Discounts: Any initial promo codes will be applied to your first month.● Bai-o-Coin Credits: Bai-O-Coin Credits: Any Bai-O-Coins you've earned are converted into a billing credit and automatically deducted from your total before your card is charged. Credits only reduce your subscription fee. They have no cash value and aren't redeemable for cash, check, or any other form of payment. (See our Bai-o-Coin conversion table).Example: Screenshot of: Base Rate-Bai-O-Coin Conversion to Billing Credits = Actual Cost for the nezt 4 week award cycle
Simply type or paste your code or QR link into the promo code box on the sign-up page. Your discount will be calculated and applied automatically.
Your success rate will more than double if the people around you join the program and are speaking the same Baiology language! Invite your loved ones, friends, and co-workers to get a healthier life with you.For your family and friends:Once you are signed up, you will automatically get your personal referral discount code to invite other people. Find your code in your BaiologyMD App:● Head to Settings (the three dots in the lower right-hand corner).● Tap My Account, then select Coupon & Referral Code.● Here, you’ll find your unique referral code and a personalized QR code.● Share your code directly or let your friends scan your QR code link to sign up.For you:● For every friend who joins, a bonus 10,000 Bai-o-Coins will be automatically added to your account as soon as they successfully renew their program after completion of the first month.● You can refer as many people as you’d like!● Be an influencer of better health. Help your “village” get healthier and significantly improve your own results by building a healthier peer influence around you.
You can cancel your subscription directly within the app at any time by following these steps:● Open the app and tap Settings (the three dots in the lower right-hand corner).● Under My Account, select Subscription.● Tap Cancel Subscription.● You will see a quick summary of the benefits and progress you will lose. To finalize, tap Continue Canceling (or select Keep My Subscription if you change your mind!).
● Immediately upon cancellation: You will lose your cumulative Tenacity Award Streak. Your cumulative Bai-o-Coins from your Tenacity Award Streak will reset to zero● 2 months after cancellation: You will lose the Bai-O-Coins in your Baiology Bank● 6 months after cancellation: Your account will be permanently deleted and personal data anonymized —meaning all identifiable information (like your name and email) is permanently removed so the data can no longer be linked back to you.If you rejoin:● During the first 2 months: We’ve saved your earned Bai-O-Coins and progress data. If you re-subscribe within 2 months, you can pick up where you left off on your journey and continue to use your earned Bai-O-Coins. Your Tenacity Award Streak will start to re-accumulate from zero.● During the first 6 months: If you rejoined within 6months, you can continue your BaiologyMD Journey where you left off because we keep your progress data for 6 months. Your Tenacity Award Streak and your Bai-O-Coins will start from zero.After 6 months: You will restart on your BaiologyMD journey. Your Tenacity Award Streak and your Bai-O-Coins will start from zero
We are a (28-day cycle) subscription service. You can cancel your subscription anytime and continue to use the mobile App until the end of your payment period. We do not offer subscription refunds.
Canceling your subscription does not immediately anonymize your account. Anonymizing means that the personal identifiers including your name, birthdate, email, phone number will be deleted so no data can be linked back to you. As described above, we retain your data for up to 6 months so you can pick up where you left off if you rejoin. If you'd like your personal data to be anonymized sooner, contact Support through the app (Settings → Help & Support) and we'll process your request.
Yes! You can update your profile details directly in the app at any time:● Tap the three dots (More/Settings) in the lower right-hand corner of your screen.● Select My Account, then tap Profile.● Type in your new preferred name, phone number, or contact email.● Tap Save Changes.⚠️ Note: Updating your contact email will change where you receive all official Baiology communications, including your monthly billing statements
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